What services does Home Care include?
Home Care can be categorized into two types:
- Medical Care: Care that is administered by licensed medical professionals, such as nurses and therapists. Also known as skilled care, protocols are set, designed and implemented by licensed medical professionals to meet individual needs of a particular condition and/or patient. Tasks may include feeding tube access; wound care, trach suctioning and intravenous therapies.
- Non-Medical Personal Care: Also known as personal care, this is the type of care that Capital Home Care provides. The aim of non-medical home care is to assist people who need personal care to be able to stay home instead of being admitted to a nursing care facility. General tasks include: Assistance with bathing, dressing, medication reminders, toileting, ambulation/mobility, eating, preparing meals and light housekeeping.
The aim of non-medical home care is to assist people who need personal care to be able to stay home instead at a nursing care facility. As per an independent study, an overwhelming majority of seniors prefer to stay at home for as long as possible. We at Capital Home Care are committed to helping our clients live close to their families in the comforts of their homes. The old saying is true; “There’s no place like home” – At Capital Home Care, we do our best to help you stay in it!
How is Capital Home Care different?
Capital Home Care’s distinction stems from our dedication to our “Client Care First” attitude. Capital Home Care consistently demonstrates this dedication in a number of ways.
For instance we:
- Find you the right caregiver; one who is qualified, competent, motivated, and who has professional references that can attest to his/her reliability and skill set. All of our caregivers also complete background checks to ensure client safety
- Match the right caregiver with your personality preferences
- Try our best to always assign the same caregiver to the same care recipient, to achieve continuity of care
- Communicate regularly with our clients and our caregivers to explore our clients’ changing needs to ensure that the care plan is updated accordingly to meet our clients’ needs
- Coordinate with our caregivers to address scheduling challenges so there is no disruption in care services for our clients
- Ensure that our caregivers adhere to their clients’ customized Caregiver Service Plan at all times. Our registered nurses enforce the compliance as per the directions from the state and regulations under COMAR, to ensure that the caregivers we refer are in compliance with the programs they serve through us.
What will be the Caregiver’s duties, what are the things they can and cannot do?
Based upon client-specific needs and medical conditions, a Caregiver Service Plan is developed by a registered nurse at the time services begin. The caregivers follow that plan of tasks/activities and continue to update Capital Home Care regarding any changes. This is to ensure that the client’s specific needs are met in a timely fashion, as changes in client condition may arise. Regarding housekeeping, the caregivers are responsible to clean up after the client and to keep client care areas clean. Deep cleaning tasks are not within the realm of caregiving duties.
Are your Caregivers trained?
Having served thousands of older adults and people with disabilities since 2002, our existing pool of caregivers is well versed with the expectations of their jobs and many possess years of caregiving experience. At the time of hiring, our caregivers’ skills and competency levels are assessed by a registered nurse. Apart from the skills assessment and review, our caregivers are apprised on Capital Home Care policies, protocols and procedures. Additionally registered nurses assess our caregivers at regular intervals in their clients’ homes to ensure that their skills are up-to-date and that our clients remain satisfied with the care that they are receiving.
Can I get assistance from the State/Government?
There are many programs at the federal as well as state level for those who need care. You can Contact Us via phone at 1-866-930-CARE (2273)
for MD, 1-855-766-CARE (2273)
for VA or email us at firstname.lastname@example.org
for assistance and someone from our office will be happy to direct you to the appropriate resources to help you determine what type of assistance you may be eligible for.
Is Capital Home Care registered with the state?
Yes, Capital Home Care serves many state programs throughout the states of Maryland and Virginia. The Maryland Residential Service Agency license no. is: R 2078 issued by Department of Health and mental Hygiene, Office of Health Care Quality
Which State sponsored Home Care Services in Maryland and Virginia does Capital Home Care serve?
Capital Home Care serves many state programs such as but not limited to, Community First Choice (CFC), CPAS (Community Personal Assistance Services), Community Options (CO) in the state of Maryland. In the State of Virginia, Capital Home Care serves programs such as CCC+ (commonwealth coordinated care +) ID-DD (Intellectual Disability and Developmental Disability), Spend down limit, Consumer Directed Waiver, Individual and Family Support Waiver. The Maryland Residential Service Agency license no. is: R 2078 issued by Department of Health and Mental Hygiene, Office of Health Care Quality
If there is an emergency outside of business hours, can I still reach someone at Capital Home Care?
There is a 24/7 toll free number that can be called outside of business hours for both Maryland as well as Virginia Locations:
MD: 1-866-930-CARE (2273)
VA: 1-855-766-CARE (2273)
For any medical emergencies, please call 911 prior to calling our office.
What if I do not like my caregiver and I want to change caregivers?
Client safety and comfort is paramount. This is a message instilled in all of our caregivers. At times, it takes a little bit of an adjustment period for a caregiver to be accepted and to adjust to a new home environment. Often times it happens rather quickly, as our caregivers are typically compassionate and patient, which enables them to quickly adapt to new environments. Before long, they are embraced and are frequently considered to be part of the clients’ extended family. There are rare instances when perhaps a client/caregiver match is unsuccessful and for various reasons, may simply not be compatible to work together. Once brought to our attention, either by the client or by the caregiver, we are able to reassign both the client and the caregiver to ensure both parties are satisfied.
Where can I submit my feedback, suggestions or complaints?
We appreciate any type of feedback, suggestions or complaints and take concerns very seriously. We do our best to take immediate action to address your concerns and to make improvements to client care when needed. For feedback or suggestions, please feel free to use any of the following methods to reach out to us at any time: Call us 24/7 on our office number 301-610-9900, fax us at 301-610-9901, use the Contact Us form on this website, or email us at: email@example.com
Does the same caregiver care for me every time?
While we try our best to ensure continuity of care, the same caregiver may not be available at all times. We make our best efforts to maintain continuity of care with caregivers that the client feels comfortable with. We have served clients, where the same caregiver has continued to care for the client for 10+ years. As we settle the case, it may take some time for the pieces of the puzzle to come together. Working collectively with a client-centered approach, the puzzle almost always develops into a picture you are sure to be happy with.
If a caregiver gets sick or is not able to come to work for other reasons, what will happen?
During a situation like this, our scheduling team makes every possible effort to find a substitute as soon as possible. The scheduling team will keep the client posted about the situation and will make all efforts to find a caregiver that will be a good fit. Our success rate of finding a good caregiver in an emergency is very high because we maintain an impressive database of trustworthy caregivers that are available for such emergencies at any given time.
Who administers medications?
Typically, our caregivers are able to remind clients to take their medications and the clients’ family members set up the pillboxes and/or administer the medications. However in cases where a family member is not available to administer medications and the patient is not able to self-administer, Capital Home Care can assign certified nursing assistants who are also licensed medication technicians (also known as Med Techs). Med Techs are expected to safely administer medications and to keep an accurate record of the medications administered during their shifts. A registered nurse is responsible for overseeing medication administration and is available to provide assistance as needed.
What happens if the client goes to the hospital?
Our caregivers inform the office about the situation. Our nurse will contact the client/family to learn more details and to determine if any adjustments in the caregiver service plan need to be made to reflect any changes in client care needs. One of the benefits of signing up with Capital Home Care is having a registered nurse on-call who can respond to reported changes in condition that may warrant further medical attention.
How soon can the services start?
- For clients who pay for services out of pocket (Private Pay), services can begin within 24-48 hours of your request.
- For Medicaid eligible clients, services can begins as soon as we receive the approval from the state.
- For private insurance, we can begin services as soon as the insurance company confirms that CHC can begin services, which will be based on the benefits coverage of the beneficiary.
Can my family member or friend be my caregiver through Capital Home Care even though they are not certified nursing assistants (C.N.As)?
Yes! At this time, Maryland Medicaid allows clients to waive skilled services, which basically allows family members or other client-referred unlicensed individuals to provide caregiving services to our clients. A waiver of skilled services is valid only if it is authorized by the client, and if the client has given written consent. To ensure safety, our nursing staff would also have to ensure that the person is competent to provide safe care and that the quality of client care will not be compromised in any way.